Details about our company
We are BM Solutions IOM Ltd, with registration number 019397V, and our registered office is located at Third Floor, 34 Hope Street, Douglas, Isle of Man, IM1 1AP.
We hold a licence and are overseen by the Isle of Man Gambling Supervision Commission (GSC), operating under an online gambling licence issued on 6 July 2023. This authorization allows us to offer interactive chance-based games through the Website (as defined below) ("Services").
The Services are delivered via the website accessible at the URL "drunkenbear.co.uk" as it may change periodically ("Website").
In these Terms, mentions of drunkenbear.co.uk, "we," "us," or "our" refer to BM Solutions IOM Ltd.
Our agreement with you
By accessing the Website, creating an account, or engaging with the Services, you consent to and are obligated by these Terms, along with any supplementary terms referenced herein, which may be updated occasionally. These include, but are not limited to:
(a) our Privacy Policy; (b) specific rules for individual games within the Services, shown in the game's interface, such as betting limits and maximum payouts ("Game Rules"); (c) particular rules applicable to specific parts of the Services; and (d) other policies, rules, or conditions related to the Services, including promotions, incentives, special deals, or other elements of your interaction with the Services.
Each time you enter the Website or use the Services, you are considered to have accepted the current version of these Terms, including any modifications since your previous visit. If you disagree with these Terms, you must refrain from using the Website and Services.
These Terms remain effective until terminated according to their provisions or with at least seven (7) days' notice from either party. Termination does not impact clauses intended to continue beyond it, whether explicitly or by implication.
Account creation and verification
Upon registering an account, you confirm, assure, and declare that:
(a) you are at least: (i) 18 years old; or (ii) the legal gambling age under applicable laws, whichever is higher ("Age of Majority"); (b) you supply truthful details during registration, such as your complete name, birth date, current home address, email, and phone number, and you will update us on any changes; (c) you have the legal capacity to form binding agreements, including these Terms and any Service-related contracts; (d) the account is for your personal use only, and you act for yourself, not others; (e) you will not attempt to sell, transfer, or obtain an account registered to someone else; (f) you are fully accountable for adhering to all relevant laws that could influence your access to the Services; (g) you are not a PEP, HIO, or related to one (as defined below), and you will notify us promptly of any status change; (h) you face no prohibitions on using the Services, such as court orders; and (i) you are not currently excluding yourself from another drunkenbear.co.uk account.
You may not open or maintain multiple accounts to access the Services.
If you are a politically exposed person ("PEP"), head of an international organization ("HIO"), or a family member or associate of one ("PEP/HIO Related Person"), you cannot register or keep an account; you must inform us immediately of any change.
We may restrict accounts to one per individual, household, address, email, phone, IP, payment method, e-wallet, device, computer, or app instance. We are not required to override these limits but may review valid requests case-by-case. Reach out to customer support for help.
If we determine, at our discretion, that you have multiple accounts violating these Terms, we may limit, suspend, or close them, retain associated winnings, and charge administrative fees.
Maintain up-to-date personal details; failure may hinder Services like timely deposits/withdrawals. Update via the Website's account area or contact support.
Transfers of funds between drunkenbear.co.uk accounts are prohibited, directly or indirectly.
You consent to us performing necessary checks for identity, credit, fraud, etc., as required by law or regulators. Provide requested information; we may suspend/restrict your account until satisfied.
Prohibited regions
Access to our Website/Services does not confirm legality in your location; we make no claims about it.
At our discretion, we may block access from certain areas ("Restricted Territories"). We use technology to block Restricted Territories access. We are not liable for losses from attempts to bypass these, and you agree to indemnify us.
Deposits from Restricted Territories are forfeited.
Account protection
Keep your login credentials secret; we are not liable for misuse or unauthorized access.
Report suspected unauthorized access to support immediately.
You are responsible for device security and all account activity.
Ensure registration details are accurate and current.
Funding, deposits, and withdrawals
To use Services, fund your account with real money via methods available on the Website. Deposit options are examples; availability varies, and we may change them anytime.
Deposits may have limits based on method, history, self-limits, or our discretion. Funds credit upon receipt.
We segregate customer funds from operations but offer no insolvency protection. Accounts are not banking; no insurance, protection, or interest.
Use only your own payment methods; breaches invalidate deposits and void winnings.
We check fund sources per AML policies; provide info promptly or face suspension/termination.
No withdrawal fees if deposit wagered once; otherwise, we may charge processing costs.
We may delay/cancel withdrawals for checks or irregularities. Withdrawals default to deposit methods FIFO; alternatives require proof.
Betting and game fairness
Bets limited to account balance or Game Rules limits; we set min/max, displayed before betting.
You accept loss risk; solely responsible, no claims against us/group.
Games from trusted providers, certified fair by labs for RNG/RTP. We have no control over game technology; not liable for bugs/errors deviating from norms.
Incentives
We may credit bonuses for specified Services, subject to extra terms. Acceptance includes restrictions like play-through. Bonuses non-withdrawable until conditions met; one-time unless stated.
Use bonuses within 7 days or forfeit.
Gambling responsibly
You can stop using Services anytime. Request self-exclusion by email; implemented within 24h. During: no access/transactions until end; funds accessible post. See Website for details.
Changes we can make
Terms updated for business/legal reasons, posted on Website. Binding on publication; continued use accepts. Check regularly; if you disagree, close your account and stop use.
Resolving disputes
Complain to support promptly; escalated, resolved within 90 days. Communications to registered email. Server records final for disputes.
Liability for your losses
Services "as is"; no warranties express/implied (merchantability, fitness, non-infringement, error-free, secure). Unavailable sometimes; no liability for profit/business losses/interruptions/opportunities.
IP rights
We own/licence all IP in Services/Website (copyrights, patents, trademarks, code, etc.). No rights granted except stated. Content for personal use; no distribution/reproduction without consent.
Your data use
Personal info handled per Privacy Policy.
Additional key terms
We may assign rights; notify you, minimize impact. Your rights non-transferable without consent/court order. Invalid provisions don't affect others. Delays no waiver.
Governed by the laws of the Isle of Man; exclusive jurisdiction in its courts. Non-English versions for convenience; English prevails.