Objective of this Privacy Statement
This statement provides details on our collection and processing of your personal data during your use of the site. Our site is not designed for minors, and we do not intentionally gather data about children. Please review this statement alongside any additional privacy notices we might issue for specific data collection or processing scenarios, ensuring you're informed about our data usage practices.
Our Identity and Contact Information
The site and application (referred to collectively or individually as the "Site") are managed by BM Solutions IOM Ltd, with registration number 019397V and registered office at Third Floor, 34 Hope Street, Douglas, Isle of Man, IM1 1AP. Betmaster holds a licence from the Isle of Man Gambling Supervision Commission (GSC), under an online gambling licence issued on 6 July 2023. BM Solutions IOM Ltd (known as "Betmaster", "we", "us", or "our" here) acts as the data controller, deciding the goals and methods for processing your data. We fulfill our controller responsibilities diligently. We've designated a data privacy officer to handle inquiries about this statement. For questions regarding this Privacy Statement or to exercise data-related rights, reach out to our data privacy officer through a dedicated channel. You can lodge complaints with the appropriate data protection authority anytime, but we'd prefer to resolve issues directly, so please contact us first.
Updates to the Privacy Statement and Your Obligation to Notify Us of Changes
We routinely review this Privacy Statement. The latest update date appears at the end. It's essential that the data we hold on players remains accurate and up-to-date. Please notify us of any changes to your information while your account is active.
Links to External Sites
Our site might feature links to outside websites, plugins, or apps. Activating these could enable third parties to gather or exchange your data. We don't oversee those sites and aren't liable for their privacy practices. Upon exiting our site, we suggest checking the privacy policies of visited sites.
Information We Gather About You
Personal data refers to any details identifying an individual, excluding anonymized information. We obtain data you supply directly, like during account registration or customer support interactions. We also source it from public or third-party channels, such as social platforms and data collectors. We might collect, utilize, store, and share various types of your personal data, categorized as: Identity Details, Photographic Proof, Contact Details, Financial Details, Transaction Details, Technical Details, Profile Details, Usage Details, and Marketing and Communication Details. We also handle Aggregated Data like stats or demographics for various uses. Though derived from personal data, it's not personal if it doesn't identify you. If aggregated data links back to you, we treat it as personal data per this statement.
Consequences of Not Providing Personal Information
If law or contract terms require data collection (e.g., under Player Terms), and you don't provide it, we might be unable to fulfill the agreement (like enabling betting). We could then cancel access to products or services, notifying you accordingly.
Methods of Collecting Your Personal Information
We gather data via direct engagements (you provide Identity, Contact, and Financial Details through forms, mail, calls, emails, etc.), automated means (Site interactions yield Technical Details via cookies and similar tech), and third-party or public sources such as analytics firms, ad networks, search providers, technology and payment service vendors, and data brokers.
Our Use of Your Personal Information
We gather data to deliver superior service, ensure smooth and safe Site use, and personalize experiences. We process your data to establish and oversee your account, deliver tailored service, address inquiries and issues, analyze customer patterns and demographics, assess marketing relevance, and meet regulatory compliance obligations, including sharing with authorities for AML, KYC, and fraud checks.
Promotional Activities
You'll get marketing from us if you hold an account and haven't opted out, or you're not an account holder but requested info or used services and consented. Stop marketing by contacting us or via Site settings. Opting out doesn't affect data provided for non-marketing reasons.
Sharing Your Personal Information
We may disclose data to group affiliates and external parties such as IT and admin providers, software licensors essential for services (e.g., game providers), payment facilitators, verification services for fraud prevention, marketing dispatchers, professional advisors, authorities requiring reports, and potential buyers in business changes. We mandate third parties to secure data legally, limiting use to specified instructions.
Protecting Your Data
We've implemented suitable safeguards against accidental loss, unauthorized access, alteration, or disclosure of data. Access is restricted to need-to-know personnel bound by confidentiality. Procedures address suspected breaches, with notifications to you and regulators as required.
How Long We Keep Your Data
Data is retained only as needed for collection purposes, including legal, regulatory, tax, accounting, or reporting needs. Longer retention applies for complaints or potential disputes. You can request deletion in some cases. We may anonymize data for research/stats, using it indefinitely without notice.
Your Legal Entitlements
In certain situations, data protection laws grant rights like access, correction, erasure, objection, restriction, and transfer of your data. Contact us to exercise rights; we'll assess feasibility. No fee usually, but reasonable charges/refusals for baseless/repetitive requests. We may seek ID verification and more details to respond swiftly. Responses aim for one month; extensions possible for complexity, with updates.